Refund Policy
We want you to understand exactly how refunds work when purchasing a BloomBack™ digital product.
What you should know.
BloomBack™ is a digital product, so our refund process is different from a physical product return.
Digital product
There is no physical item to return because BloomBack™ is delivered digitally.
Refund requests
Refund requests are reviewed according to this policy and applicable consumer protection laws.
Consumer rights
Nothing in this policy limits consumer rights that cannot legally be excluded.
Need help?
Contact our support team if you have a problem with your order or digital product access.
BloomBack™ is a digital product.
BloomBack™ Postpartum Nourishment Plan is supplied in digital form. No physical product is shipped to you and there are no physical items to return.
Because digital products can be accessed or delivered electronically, refund and cancellation rights may differ from those that apply to physical products.
When You May Request a Refund
You may contact us to request a refund if you believe there is a problem with your purchase, payment or access to the digital product.
We may also consider refund requests where the product was purchased incorrectly, where a duplicate payment occurred, or where technical issues prevented you from receiving reasonable access to the product.
Each request will be reviewed based on the circumstances of the purchase, this Refund Policy and any mandatory rights that apply to you.
When a Refund May Not Apply
A refund may not be available simply because you changed your mind, no longer need the product, or did not achieve a particular personal outcome from using the plan, except where applicable law provides otherwise.
Personal expectations or individual results do not match your expectations.
You purchased the product but did not review or use the available materials.
You shared, copied or redistributed the product contrary to our Terms of Service.
The request falls outside any voluntary refund period offered by BloomBack.
These limitations do not override mandatory consumer protection rights that apply to your purchase.
EU & EEA Consumer Rights
If you are a consumer located in the European Union or European Economic Area, you may have mandatory consumer rights that apply to your purchase, including rights relating to withdrawal and digital content.
Where applicable law provides a right of withdrawal, that right will be respected in accordance with the applicable legal requirements and any applicable exceptions for digital content.
Where digital delivery begins during the applicable withdrawal period, specific legal requirements may apply regarding your express consent and acknowledgement concerning the loss of a withdrawal right.
Nothing in this Refund Policy limits or excludes any consumer rights that cannot lawfully be limited or excluded.
Requesting a refund.
If you believe you are eligible for a refund, contact our support team with the information below.
Contact us
Email [YOUR SUPPORT EMAIL] from the email address used for your purchase.
Include your order details
Include your order number, purchase email and a short explanation of your request.
We review your request
Our team will review the request and respond using the contact information provided.
Refund Review Process
Once we receive your request, we may review the relevant order information, payment status and circumstances surrounding the request.
If additional information is required, we may contact you using the email address associated with your purchase.
If your refund is approved, we will process it according to the applicable payment method and our refund procedures.
How Your Refund Is Issued
Approved refunds will generally be issued to the original payment method used for the purchase, subject to the capabilities and procedures of the applicable payment provider.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer or payment provider.
If you believe a refund has been approved but you have not received it within a reasonable processing period, please contact us at [YOUR SUPPORT EMAIL].
Access After a Refund
Where a refund is approved, access to the refunded digital product may be discontinued or revoked. You may no longer use, download, share or distribute materials associated with a refunded purchase.
This does not affect any rights you may have under applicable consumer protection laws.
Have a question about your order?
If something doesn't look right with your purchase or digital product access, our support team is here to help.
Contact Support